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5 tips for effective bug triage
Choosing the right bug reporting software is a crucial step in your bug management process.
But with so many options on the market, finding the perfect fit can be overwhelming.
That’s why we’ve done some of the legwork for you.
We’ve analyzed countless user reviews across popular review sites like Capterra, G2, Software Advice, and GetApp to bring you the top-rated bug reporting tools.
Through these user insights, we unveil the real-world strengths and weaknesses of these tools and highlight the features that truly matter to development teams.
Get ready to discover the best of the best systems, backed by the voices of those who use them daily.
Table of Contents
Shake
Let’s start with Shake, our very own bug and crash reporting tool designed to streamline the bug-fixing process.
Our tool generates detailed bug reports with just a shake of a device, collecting environment data, screenshots, recordings, console logs, and much more.
With powerful integrations with other tools in your stack and in-built bug tracking options, Shake is one of the best choices for users.
Key features:
- Automatically generated bug reports
- Data-rich bug reports with 71 data points
- Unlimited seats and sessions
- Features for bug tracking
- Live chat feature
- Customizable forms for gathering user feedback
- Sensitive data protection
Get unreal data to fix real issues in your app & web.
Shake’s user ratings on review websites such as Software Advice, Capterra, and GetApp are overwhelmingly positive, earning our solution a 5-star rating across the board.
Upon going through user reviews on the aforementioned websites, the following pros and cons stand out the most:
| Pros | Cons |
| Easy integration and setup | Some users desire more customization and graphs |
| Rich data for fast debugging | Limited to mobile apps |
| User-friendly bug reporting | |
| Excellent value for the price |
Overall, reviewers praise Shake’s simplicity and comprehensive reporting, with one Software Advice reviewer saying the following:
Shake is easy to use and helps us better understand each incoming bug report, even the most complex ones. It became a vital part of our quality assurance process.
Now let’s take a look at Shake’s pricing options for annual subscriptions.
Each of our plans—including the Free one—provides access to all the features we offer, allowing you to thoroughly test our bug reporting software before committing to one of our paid plans.
Also, if you’re a startup in need of our Premium plan, you can get a discount: $15 per month for your first year, and $60 per month for your second.
Overall, Shake’s powerful features make it an excellent choice for mobile development teams of any size.
Bugfender
Bugfender is a bug reporting and log storage system designed to help developers gain deeper insights into app behavior and resolve bugs more effectively.
Its features emphasize collecting user-centric logs and detailed information surrounding bugs.
Key Features:
- Independently collects logs without contacting users
- Device and user-specific log collection
- Collects tailored user feedback in-app
- Automatic detection of alarming log levels
- Remote log collection
If we take a look at the image below, you can see that Bugfender has generally positive ratings across popular user review websites.
Let’s now explore what users highlight as the pros and cons of this bug reporting software.
| Pros | Cons |
| Easy integration and setup | Limited crash reporting detail |
| User-centric logging allows better customer support | Logs can be hard to read on the web, some prefer downloading |
| Excellent logging capability | Occasional delays in logs appearing on the web |
| Customizable feedback forms | Limited filters for searching and crashes |
| Performance and UI are praised | Cost can be high at higher daily log lines |
Reviewers appreciate Bugfender’s easy setup and praise the logging capabilities, with one Capterra reviewer having this to say:
I’d still recommend its use in every project that has the need for remote logging.
Let’s now take a look at Bugfender’s plans and pricing options.
Bugfender offers a free tier with lower daily log lines and a reduced feature set.
The paid tiers unlock more advanced features and have increased log data retention periods.
However, it’s important to note that pricing is based on the volume of daily log lines, so costs can scale significantly for projects with high log generation.
As it stands, Bugfender is a valuable tool for developers who prioritize in-depth logging.
Bird Eats Bug
Bird Eats Bug is a versatile bug reporting and screen capture tool designed to streamline communication and simplify debugging for websites and web apps.
This Chrome browser extension excels at capturing user interactions, technical logs, and environment details directly from the browser.
You can also use it as a web SDK and find bugs in your internal and production apps.
Key Features:
- Easy bug reporting directly from the browser
- Screen recording with webcam and mic support
- Collection of logs, network requests, and other technical data
- Intuitive and easy-to-use interface
- E2E templates for creating automated tests
Let’s turn to Bird Eats Bug’s ratings and explore the pros and cons highlighted in user reviews.
| Pros | Cons |
| Easy to use, minimal overhead | Occasionally slow uploads for large files |
| Saves time in reporting and debugging | Some users crave more advanced features |
| Comprehensive data capture | Potential friction in the sharing process for end-users |
| Excellent value, especially for smaller teams | Minor recording glitches |
| User-friendly for anyone using Chrome |
Reviewers consistently praise Bird Eats Bug’s time-saving benefits, with one G2 user saying the following:
This tool can help to optimize your time and increase your productivity by allowing you to manage your tasks more easily.
Now, let’s turn to plans and pricing.
Bird Eats Bug offers a free 14-day trial, but all tiers—Starter, Premium, and Enterprise—require a subscription, starting at $50.
The Starter and Premium subscriptions both allow only five team members to use the software but have unlimited recordings.
Overall, Bird Eats Bug is a powerful tool that simplifies bug reporting through recordings and adds a communication boost to teams of all sizes.
Bugsee
Bugsee is a bug reporting tool that emphasizes visual feedback and automatic data capture.
It aims to help developers understand and replicate bugs quickly, using features like video playback and detailed technical logs.
Key Features:
- Easy integration with only one line of code
- Automatic screenshot & bug report generation
- Video playback of user actions leading to an issue
- Developer dashboard for centralized bug management
Unfortunately, Bugsee has little review data on popular review sites, with only G2 having the tool listed, albeit with a 5-star rating.
Here are the pros and cons users mention.
| Pros | Cons |
| Visual feedback features (video, screenshots) | Limited device count on lower tiers |
| Easy setup and integration with one line of code | Unlimited data retention only in custom plans |
| Time-saving for developers | Some users would like a mobile app |
| Improves customer support experience | Can get expensive |
Let’s take a look at Bugsee’s pricing.
Bugsee has a Lite plan that is free with most of the features available, although with data retention and device limitations.
Even the Pro plan has one month of data retention and a 50-device limit, which is low compared to other tools.
All in all, Bugsee is a valuable tool for developers who want to streamline bug reporting and gain visual insights into how users experience issues.
Instabug
Instabug is a popular, comprehensive bug reporting and feedback platform designed to help identify and resolve issues in mobile apps.
It offers features for in-app bug reporting, crash reporting, user feedback, and more.
Key Features:
- In-app bug reporting
- Detailed data collection
- In-app chats
- App performance monitoring
- In-app surveys for user feedback
- Session replay before a bug occurred
Let’s analyze Instabug’s ratings and explore the pros and cons highlighted in user reviews.
We have summarized the most prominent pros and cons of this bug reporting software in the table below.
| Pros | Cons |
| Rich data collection | Pricing can be steep, especially for growing teams |
| Easy to monitor issues | Account management can be complex |
| User-friendly interface | Limited API capabilities |
| Visual flow for tracking bugs | Setup requires some effort |
| Simplifies communication with users | Can lack in-depth issue management features |
Reviewers have generally positive things to say but some find it expensive, with one G2 user saying that “Instabug provides the most reliable tools to work with” but that “the prices are not the most friendly.”
With that being said, let’s take a look at the Instabug plans and pricing options.
As you can see, Instabug’s costs are the highest on our list, especially when considering the alternatives.
The Basic plan starts at $249 a month, but useful features like session replay and alerts for critical issues are only available at higher tiers.
Instabug offers a 14-day trial, though, so you can explore whether this system is right for you.
In summary, Instabug is a powerful tool for mobile app teams that need a robust set of features, but that can handle the subscription costs.
Very handy for handling user feedback. CTOs, devs, testers – rejoice.
Ruttl
Ruttl is a design feedback and collaboration tool designed primarily for website bug reporting and feedback, but with notable mobile app reporting capabilities.
It allows users to leave comments, make edits to websites, and report bugs directly on live websites or web apps.
Key Features:
- Live commenting on live websites and apps
- Real-time edits on website content
- Useful bug tracking features
- Live chat feature
- Integrates with popular project management tools
Let’s take a look at Ruttl’s ratings and explore the pros and cons according to users.
As you can see in the image below, this bug reporting software generally receives high user ratings.
According to the reviews from these websites, these are the biggest pros and cons of opting for Ruttl:
| Pros | Cons |
| Streamlines client feedback | Limited mobile support for review |
| Intuitive interface | Websites can sometimes render incorrectly |
| Excellent customer support | Poor project limits on lower tiers |
| Live editing eliminates confusion | Some browser support issues |
| Real-time collaboration and bug tracking |
Reviewers praise Ruttl’s ease of use and collaboration features that really shine when working with websites, with a G2 user saying:
Ruttl has become an indispensable tool in my web design projects, fundamentally changing the way I interact with clients and simplifying the process of gathering feedback through real-time comments.
Let’s take a look at Ruttl’s pricing tiers.
As you can see, Ruttl has a Free tier restricted to one project and 5 users with few limitations in terms of features, only some storage limits.
The higher tiers—Pro and Team—are priced monthly and per user, but with unlimited guests that can go in and leave live comments on projects.
Overall, Ruttl is an excellent tool for web designers and agencies seeking to streamline client feedback, visually track bugs, and collaborate effectively on website projects.
Sentry
Finally, we have Sentry, a popular open-source error tracking and monitoring platform designed to help developers stay on top of bugs and performance issues in real time.
This system supports a wide range of programming languages and integrates seamlessly with other development tools.
Key Features:
- Detailed error reports and stack traces
- Pinpoints errors directly in your codebase
- Connects issues to specific releases
- Tracks app performance metrics
- Collects user feedback on issues
- Connects with popular project management tools
Just like with the other bug reporting software solutions we presented in this article, Sentry’s ratings are overwhelmingly positive.
Now, let’s take a look at the pros and cons that users highlighted in their reviews:
| Pros | Cons |
| Easy integration and setup | UI can be overwhelming at times |
| Detailed error reports | Occasional difficulty finding all needed information |
| Helpful context for debugging | SDK integration can be challenging |
| Source code integration for error pinpointing | Some learning curve to master the UI |
| Full-stack error monitoring | Rate limits can be restrictive |
Reviewers really appreciate Sentry’s detailed reports, with one G2 reviewer saying the following:
I love the details provided in every error. Sentry has made it easier to track down some of our hardest to find issues. It has also allowed us to find items we never would have known about.
Last, we have Sentry’s pricing.
Sentry provides a free plan with limited functionality and free trials for the more feature-rich Team and Business plans.
It’s worth noting that this software’s pricing structure is based on the number of events captured, which may be costly for some teams.
With that being said, Sentry is a powerful and versatile error monitoring tool favored by developers who value open-source solutions, extensive integrations, and detailed error insights.
Conclusion
We hope this in-depth look at the top seven bug reporting tools has been helpful.
In this article, we’ve explored each platform’s key features, showcased their strengths and weaknesses according to review data, and even highlighted some of the honest ratings and opinions of real users.
Whether you prioritize ease of use, comprehensive features, or data analytics, there’s a solution out there to transform your bug reporting process.
Armed with this knowledge, you can go and make a more informed choice and select the bug reporting software that aligns perfectly with your team’s needs.
